Refund policy

At Tarella Exotica, we take pride in offering high-quality products. As our products are not returnable, please review our refund policy carefully before purchasing.

1. Returns & Exchanges

Due to the nature of our products, we do not accept returns or exchanges once an order has been shipped and delivered. Please ensure that you review product details, descriptions, and images carefully before placing your order.

2. Refund Eligibility

We offer refunds in the following cases:

• Damaged or Defective Products: If you receive a damaged or defective item, please contact us within 5 days of receiving your order via email with clear photos of the product and packaging. 

3. Refund Process

To request a refund, please follow these steps:

1. Email us at talktous@tarellaexotica.com with your order number and a description of the issue.
2. Attach clear photos showing any defects or damage.
3. Our team will review your request within 3 business days and respond with the next steps.

4. Refund Method

If approved, refunds will be Credited to the original payment method within 7 business days. Processing times may vary based on your payment provider.